Maker’s path

What the maker’s role includes:
▪️Creating and publishing Buy or Sell offers with a selected pair.
▪️Setting price, total available amount, and min–max limits per order.
▪️Choosing payment methods that takers will use for settlement.
▪️Defining order timing and maker terms so the process stays predictable.

What are the peculiarities of maker’s profile?

Offer creation is available only when your account meets the requirements for maker functionality. You need to have Level 0 or higher to create offers.

If a user no longer meets the requirements of their current level, the system can automatically downgrade their level (for example, from level 3 to level 0).

What is a Merchant status?

From a technical perspective, a merchant works the same way as a maker. The difference is not in the interface or order flow, but in the operating model and expectations, because a merchant is a maker with a direct agreement to publish offers regularly.

In addition to the standard levels, there is an option to attain merchant status:
▪️Merchant status is not assigned automatically.
▪️To obtain a Merchant status, the user must manually submit an application.
▪️The decision to become a merchant is made manually by the support team.

Once your application is reviewed, merchant terms and potential benefits are discussed individually. They are typically based on practical parameters such as your turnover, the pairs you are ready to support, the payment methods you can handle reliably, and similar operational factors.

What is inside “My offers”?

Makers have a dedicated screen, where they see all their available offers as well as completed and cancelled orders.

Navigate into My offers menu:
▪️Click the megaphone icon at the top of the screen of the P2P menu.

▪️You will get into My offers screen.

▪️An Online/Offline slider controls whether your offers are available for trading.

▪️Offline means trading through your offers is not available (new orders cannot be opened with them), even though the offers still remain visible in the list.
▪️You are still obliged to complete all orders that were open under your offer while it was Online, according to your offer’s terms and conditions.

▪️Published and History tabs separate active offers from completed or cancelled ones.
▪️Offer cards are displayed for a quick review.

▪️If you click on the published offer card, you will see more detailed information, including all open orders on this offer.

How to create an offer?

A maker is the user who creates an offer and publishes the conditions for a P2P trade. When another user accepts your offer, an order is created, and the deal starts under the parameters you set.

Follow this flow when you want to create a new offer:
▪️Click the megaphone icon at the top of the screen of the P2P menu.

▪️A Create new offer button starts the offer setup.

▪️Select a Buy or a Sell type of offer and pick a pair.

Important: If you create a Buy offer, you want others to sell crypto to you, so it appears where sellers look. If you create a Sell offer, you want others to buy crypto from you, so it appears where buyers look.

▪️Set the price, total available amount and min–max limits.

▪️If you create a Sell order, there is a button to proceed to balance replenishment.

▪️Select one or more payment methods.

▪️Set order timing, terms of trade (a text message to the taker) and additional requirements.

▪️Confirm and publish.

How to edit or delete an offer?

You can manage an existing offer directly from its card. The offer menu includes edit and delete actions, so you can adjust details or remove the offer when needed.

How offer management works:
▪️Tap the offer card to open details and see associated orders.

▪️Use the menu action to choose Edit or Delete.

▪️Review changes carefully before you republish or remove the offer.

Some parameters are locked once the offer is created.

Here are the key restrictions:
▪️You cannot convert an offer from Sell to Buy or from Buy to Sell.
▪️You cannot change the currencies of an existing offer.

For a different type or pair, create a new offer instead.

How to execute a Buy order?

As soon as your offer is chosen, you will receive a notification about a new open order.

Follow this flow to execute your Buy order (Sell order for a taker):
▪️Open your offer and choose the target order.

▪️Pay only to the payment details and the name shown in the offer.

▪️Use the status labels to track progress.

▪️You can always contact the counterparty via the in-built chat.

▪️You can also add images, video or documents in the conversation.

▪️Mark the order as paid and wait for the crypto to be released to your account.

▪️You can leave feedback (anonymous or not) depending on how the counterparty fulfilled your order.

▪️If you encounter any issues, click Need help? and check the most common problems that you can appeal to.

You can find a more detailed breakdown of the appeal process in What are the order statuses and appeals.

How to execute a Sell order?

Follow this flow to execute your Sell order (Buy order for a taker):
▪️Open your offer and choose the target order

▪️Use the status labels to track progress.

▪️Wait for the funds to be credited according to your payment method.
▪️You can always contact the counterparty via the in-built chat.

▪️You can also add images, video or documents in the conversation.

▪️As you received the funds and the counterparty marked the order as paid, release the crypto.

▪️You can leave feedback (anonymous or not) depending on how the counterparty fulfilled your order.

▪️If you encounter any issues, click Need help? and check the most common problems that you can appeal to.

You can find a more detailed breakdown of the appeal process in What are the order statuses and appeals.