Key notions of EXMO P2P

Every P2P deal follows the same logic. One user creates an offer, another user takes it and turns it into an order, then both sides follow the steps until the order is completed.

The main terms to keep in mind:
▪️Offer is a public listing to buy or sell
▪️Order is the deal created after someone takes an offer
▪️Maker is the user who creates the offer
▪️Taker is the user who takes the offer and creates an order
▪️Appeal is the dispute tool you can open when an issue happens

How to access P2P trading

P2P trades rely on clear identification within the P2P area since we treat it as its own space. This is why you will see P2P-specific setup steps in the onboarding screens.

You also need funds in the right place, because P2P uses its own balance area in the app.

That is why you will have to move funds between Spot, Margin and P2P with the built-in transfer tool. Processing is instant, but you can only make one transfer every 2 minutes. 

Important: Make sure you have two-factor authentication enabled to proceed with the transfer.

Besides the available balance, your funds can also have 2 other statuses:
▪️Available. Funds can be used to accept offers and create orders.
▪️Reserved. Funds are currently locked for an ongoing order or due to an appeal/check-up.
▪️On hold. These are funds that a merchant stores as a guaranteed deposit.

What is inside a “User profile”

A P2P profile is a quick way to check who you are trading with as well as update your personal info. You can access another user’s profile as you click on the login.

If you are a taker, click on the login in the list of offers:

If you are a maker, click on the login in the list of orders within your offer:

What you can check and change in another user’s profile tab:
▪️See users’ trading details, statuses, offers, rating and reviews.
▪️Create a new order from the available offers.
▪️Block or unblock users if you do not feel comfortable trading with them.

You can access your profile as you click on the rightmost icon at the top of the screen.

What you can check and change in your profile tab:
▪️See your trading details, blocked users, rating and reviews.
▪️Unblock users.
▪️Add a payment method to use in future trades.

Payment methods can be found at the very bottom of the profile page. You can create new methods here or add them directly in the order.

What are the order statuses and appeals

You can view all your orders in the dedicated menu, accessible from the main screen.

Statuses exist to remove ambiguity during a trade.

You can always contact your counterparty via chat to clarify the transaction status or the reasons for delays. If something goes wrong, an appeal is the official way to resolve the issue within the platform.

Follow this process when filing an appeal:
▪️Click Need Help? at the bottom of the order.

▪️Look at the most common situations in which you can file an appeal and choose the option that suits your occasion.

▪️Check the details of the transaction for which you are opening an appeal.

▪️Give all the necessary information and evidence to support your appeal (upload images and/or documents).

▪️After the submission, the order receives the status Appealing.

▪️Wait for the support to answer your request in the chat and provide additional details/evidence upon the request in the chat window.
▪️The support team will answer you directly in the chat conversation with the counterparty.

Based on the P2P specialist’s review of the appeal, the funds will be distributed between the counterparties, and the order will be completed, partially completed or cancelled.