Additional security measures

Why do users have to provide selfie video upon request?

In some cases, we may ask you to provide a selfie video. This is done on a risk-based approach with users having to give enhanced information. It may include providing extra documentation, screenshots of transactions and a video of yourself with documentation.

How to make a selfie video?

Make a selfie video with the document used to verify your identity.

Please note:

• Videos are accepted in any format.
• Videos must not exceed 20 MB in size.
• The video should be of good quality and the details of the document should be visible.